Privacy Policy

Scope

This Privacy Policy applies to customrobotservo.com and related inquiry channels managed by CustomRobotServo Team ("we", "our", "us"). It explains how we handle personal and business contact data from global B2B buyers, sourcing teams, and engineering stakeholders.

Data We Collect

We may process the following categories of data:

• Contact Data: name, company, email, country/region, and role you provide in inquiries.
• Project Data: technical requirements, drawings, quantity plans, and delivery requests you share for RFQ and engineering review.
• Communication Data: email threads and message history used to respond to your requests.
• Technical Data: basic device/network logs (for security and availability), such as IP address, browser, and timestamp.

How We Use Data

We use data to:

• respond to inquiries and provide RFQ support;
• evaluate technical feasibility and offer product recommendations;
• prepare quotations, lead-time planning, and supply communication;
• maintain website security and prevent abuse;
• meet legal, regulatory, and contractual obligations.

Legal Basis

Depending on the context, we process data based on:

• your consent (for example, when you contact us directly);
• legitimate interest (B2B inquiry handling, service quality, security);
• pre-contractual and contractual necessity (quotation and order execution);
• legal compliance obligations.

Data Sharing

We do not sell personal data. We may share limited data with service providers that support:

• website hosting and infrastructure;
• email delivery and communication processing;
• security monitoring and abuse prevention.

These providers are required to process data only for authorized purposes.

International Data Transfers

As a global B2B supplier, we may process or transfer data across jurisdictions where our teams, customers, or service providers operate. Where required, we apply reasonable contractual and operational safeguards.

Data Retention

We keep data only as long as needed for legitimate business and compliance purposes, including:

• inquiry and RFQ follow-up;
• quote/order traceability;
• dispute handling and legal obligations.

When data is no longer required, we delete or anonymize it where practicable.

Data Security

We apply commercially reasonable organizational and technical safeguards to protect data against unauthorized access, loss, misuse, or disclosure. No internet transmission or storage system is guaranteed to be 100% secure.

Your Rights

Depending on your jurisdiction, you may request to:

• access or correct your personal data;
• delete data where legally permitted;
• restrict or object to certain processing;
• request data portability where applicable.

To submit a request, email us at [email protected].

Buyer-Focused Summary

For B2B procurement teams, this policy means:

• inquiry data is used for technical and commercial execution, not consumer advertising;
• project files are handled for RFQ, validation, and order support only;
• policy questions can be clarified before PO release through Contact.

Minors

This website is intended for business audiences and is not directed to children.

Changes to This Privacy Policy

We may update this policy from time to time. Material updates will be reflected by revising the date at the top of this page.

Contact

For privacy-related questions:

• Email: [email protected]
• Page: Contact

Corporate Information

• Legal entity: Linkup Ai Co., Ltd.
• Website brand: CustomRobotServo.
• Manufacturing support: coordinated through a Shenzhen and Dongguan manufacturing network for CNC machining, assembly, and servo validation.

Related Policies

• Terms of Service
• Cookie Policy